We pride ourselves on the quality of our goods and we want you to be happy with your purchase, but if you’re not you can either return your purchase for a refund, or exchange*. In order to return an item please contact us and we will provide you with a return address and returns code. Items should be returned within 14 days in the original condition and in the original packaging, with all labels attached. Please obtain proof of postage when returning items as refunds will not be issued if items are not received. *Please Note: This does not apply to earrings, which are non-refundable for hygiene reasons.