Our Information

Postage and Packaging

 

Please note:

  • If an item is returned to us because the wrong contact details were provided, a signature was required and not given or the item is not collected from the postoffice then any losses incurred as a result will be the buyers responsibility.
  • For international customers any costs incurred as a result of import duties etc. remain the buyers responsibility.
  • SUJUU reserves the right to upgrade standard delivery options to require a signature upon delivery, at no extra cost to the customer.

*Orders must be placed before 3pm Monday to Thursday for next working day delivery (working days do not include Saturday, Sunday or UK Bank Holidays). Orders placed after 3pm on Friday will be shipped the following Monday.

**Orders must be placed before 3pm on the Friday for it to arrive on the Saturday. Orders placed before this day and time will still arrive on the Saturday e.g. a Saturday shipping order placed on a Monday will arrive on the Saturday of that week. Orders after 3pm Friday will arrive on the Saturday the following week.

***Orders must be placed before 3pm Monday to Thursday for 9am next working day delivery (working days do not include Saturday, Sunday or UK Bank Holidays). Orders placed after 3pm on Friday will be shipped the following Monday.

****Any costs incurred as a result of import duties etc. remain the buyers responsibility.

 

Returns

We pride ourselves on the quality of our goods and we want you to be happy with your purchase, but if you’re not you can either return your purchase for a refund, or exchange*. In order to return an item please contact us and we will provide you with a return address and returns code. Items should be returned within 14 days in the original condition and in the original packaging, with all labels attached. Please obtain proof of postage when returning items as refunds will not be issued if items are not received. *Please Note: This does not apply to earrings, which cannot be non-refundable for hygiene reasons.

 

Security & Privacy 

You can shop with confidence at SUJUU, we absolutely never share any of your details with third parties and will only use them to keep you informed of all of our goings-on if you opt in to our newsletter.

All payments are processed by PayPal, so your confidential information is automatically secured with a 128-bit encryption and at no time can we see any of your payment details. PayPal process payments from all major credit and debit cards, or you can pay with your PayPal account.

 

Contact Us

If you have any questions or queries we would love to hear from you, just drop us an email at  info@sujuu.com

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